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Past Issues

etc. editors' blogs

Thomas 2.0: Customer Service Heroes and Villains In a world of hidden fees and automated call centers, providing great customer service is one of the easiest ways to lock in long term loyalty and generate word of mouth. More...
Thomas 2.0: A House Is Not A Home Cash strapped families who are spending more time at home represent a great opportunity for the furniture industry, but only if it can seize the moment and explain how furniture helps enrich people's lives. More...
Stephanie 2.0: Gorgeously Green The Kravet sitting room in Chicago’s Merchandise Mart’s DreamRooms exhibition defies the idea that eco-friendly home furnishings aren’t attractive. More...